I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. {!Case.OwnerFirstName}, Ursa Major Solar. I hope that you feel inspired. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Search for an answer or ask a question of the zone or Customer Support. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Rated Accounts by State The record count for state and account rating are automatically added. hmmm You do not want to enable all of the checkboxes. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". I'm chasing my own tail. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Billing Topics (Billing_Topics) with Payments and Reimbursements. You write beautiful things. Trying new things- my baby brother practiced crawling through a tunnel. Confused? New Profile button, instead of hitting the Clone button on the Technical profile page. Service Cloud Specialist Superbadge - 4,5,6,7. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Does it work? It's likely something simple like an extra character. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. That proved to be incorrect. Right now he' taking a nap.so I'm off to edit some reports! This is my journey- a normal kid by day- a Trailhead explorer by night. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hi,Oh I got it! I didn't change anything and retried the "Check Challenge" just now and it worked. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Checkboxes: Missing 3 that should be checked. Thanks for your advice and help. "I named the process :"Cloud Technical Team" !Not sure what is going on .. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. What am I missing? "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I was very impressed by this post, this site has always been pleasant news. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Usually this is due to some pre-existing configuration or code in the challenge Org. If easier, feel free to email me some screenshots- rebecca@capstorm.com. :), I am unable to solve this. 1 is checked that should not be checked. Once this was done, I passed the 3rd challenge section. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. These have different SLA milestones an agent has to hit its the same in this section. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Tnx, hmmmm What you have sounds correct. Also, I've included Entitlements in the console. Could you suggest how to troubleshoot it ? Usually this is due to some pre-existing configuration or code in the challenge Org. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. []Safari I just finished the superbadge. Any clues as to what I might be missing? Any help would be greatly appreciated. How would you enable people to select cases from an organised list? 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Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. (Email to rebecca@capstorm.com). Telecom Billing System2. Thanks in advance. Hi All,Im struggling to complete challege 6. These are instructions on the types of rules you need to make. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. I have both Email to Case and On Demand Service enabled on the Email to Case page. It has to be so simple. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Challenge 4 Case Routing. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? When I made mistakes, I simply reverted to the last saved version. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. You should be prepared for a heavily scenario . I used a new trailhead playground created exclusively for the service cloud badge. Why the change of heart? I was convinced I was missing something and racked my brains over it. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Ensure you create 'Billing Topics' for Knowledge." Thanks a lot. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Good! Is knowledge.* On the lightning page layout? thanks a bunch. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Hi there,I am struglling with sataus update within a macro. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Select edit page4. I like your blog.Devops Online Training in HyderabadLearn Devops Online. I am getting this below error. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Would you like to share a few more details on how you currently have things set up? * Able to be used on a profile level? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. The free lemonade offer worked! While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. A support process is similar - different stages apply to each process. please help. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." I hope to inspire all of the worlds trailblazers to learn, grow, and experience! The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I've had it take up to 24 hours :(. If you need more help, leave a comment! I am having trouble with step 4. @Joy.. Can you please share the solution ?r. (I am totally stuck on a CPQ superbadge right now on the last step!). Let's do this. Could you shoot over a few screenshots of what you have? What other fields do you need to add? I removed those and then the trailheadapproval was there. Any help! Ensure you create the Cloudy Weather Resolution automated action. The macro itself is working fine. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Trailhead Baby any idea? An action can be added to the page layout. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. @Trailhead baby I am having same error message. Well occasionally send you account related emails. Ensure Agents have access to Knowledge when viewing a Case. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. If you are short on time, start around the 20 minute mark. I made two dollars today! Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. thing I could be missing?Thanks in advance! rebecca@capstorm.com. And I've included milestone tracker in the page layout. I am stuck at Step 3 - Create service level and actions. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I am right now @ step 6. hope to finish the superbadge now soon.!!! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Install the unmanaged package from the prework if you haven't already. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Ive always thought this was pretty cool. Keep working, great job i believe you should like my post home care specialists. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. I did add the things mentioned automated action in macro. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? That is why I referred to the question that was asked to you before on May 31st. hours of inactivity vs hours of being created. and me too!! I was able to work out a solution, I will outline it below. You also get personal insight into the life of a Trailhead Baby! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure the Customer Contact can be tracked on Cases. Does this match the requirements? I got the stages added - its the 'and assign' that's hanging me up. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Sorry . Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Keep up the good work. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. I even tried to create a new playground and start over (that only made things wose). I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Have a question about this project? Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Start in setup. Rated Accounts by State The record count for state and account rating are automatically added. Sounds like you need, The instructions mention that agents should be able to decline requests. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). I have the Milestones field in the page layout too. I am not sure what I'm doing wrong? Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Ensure Agents have access to Knowledge when viewing a Case." I have the same problem and my Entitlement Process is already active :(. If you need more help, leave a comment! I kept that particular module open one on screen while I walked through this step. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. hmmm This looks good. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Could you share what you have for your dashboard/report/etc and I'll take a look! Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Challenge 1 Configure Outbound Application and Integration Security. This superbadge in specific helps building reusable granular components. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. But not able to finish this challenge . !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. If you did them recently, try not to leave it too long to attempt this superbadge. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Tags It is very attractive and impressive. What should I do? Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Thanks. I'm sure it's something little! Initial Response milestone- You only need 1 criteria. This comment has been removed by the author. Confused? Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Empty the recycling bin. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. 3 new items on utility bar. *must be completed in lightning experience*1. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error.
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