What should I do? A: Here's the full list of permissions that might be asked for, and how they're used by the app. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Most accounts provide backup codes you can use if youve lost or damaged your phone. Then, tap Settings and turn on the toggle for Enable push notifications. You can use this feature on a device where your work or school account isnt added. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. This behavior doesn't make sense to me. I did change my tone for notifications so I knew it was "special". You could search it on Google. Its essentially the same process you went through when you set up the account originally. Notifications can be sent from any number of channels or in-band or out-of-band. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. After that, starting Company Portal application again, Authenticator started to work as expected. This timer is the countdown to the verification code changing to the next code. How do I make sure notifications don't continue to go to my old device? Full network access. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. Reinstalling doesn't work either. Autofill is not currently available for work or school accounts. On Android, Microsoft recommends allowing the app to access location all the time. Once youre signed in, you need to go to the Settings page and enable push notifications. Some work and school accounts require an additional PIN whenever you verify your identity. Want CNET to notify you of price drops and the latest stories? 1. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Q: How can I get my Incident ID aftersending logs to customer support? Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. If you want to completely uninstall the app, you need to first unregister the app in the app settings. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. You must have an Authenticator app installed on your device in order to use it. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Follow the Android prompts to grant that permission. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Where do I change priority to higher so that I receive the notification. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Problems started when I upgraded to MS Authenticator. Was this reply helpful? If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Any personal data collected is limited to information needed to help troubleshoot app issues. I have make sure that the battery optimization and all sort of notification permissions are allowed. By default, App Lock is turned on when you set up a PIN or biometric on your device. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Then, select Add method in the Security info pane. Just clicking on it will cause a notification permission request to pop up which you can grant. Read the contents of your storage. microsoft authenticator not sending notifications new phone microsoft authenticator not sending notifications new phone. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. We turned off the ability to receive texts/calls and are forcing the Authenticator app. Old Microsoft account authentication app was perfectly working. 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Q: Do notifications work for non-Microsoft accounts? A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Azure side(work) never sends notification to authenticator. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. Q: Why do I only get notifications when the app is open? The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. Make sure the device is registered. All Rights Reserved. Authenticator APP and re-add accounts to APP? By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. Some work and school accounts require an additional PIN whenever you verify your identity. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? Personal use works every time. I initially registered my MFA Account on a different device but I don't have an access to it any longer. How-To Geek is where you turn when you want experts to explain technology. After you tap the Contoso account tile, the verification code is visible in full screen. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Find out more about the Microsoft MVP Award Program. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. Q: How is my location information used and stored? Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. Phone number is also correct. link. This minimaldata is needed to keep the app updated and secure. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. Q: Why am I getting notifications about my account activity? I guess i've never noticed this as the notifications have just stopped working recently. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. If youre concerned about whats actually backed up, its pretty straightforward. This type of notification is often used by banks and other financial institutions in order to protect their customers information. We select and review products independently. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Microsoft Authenticator app has stopped displaying the approve/deny message. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Designed to make shopping easier. I'm afraid it's an Android 5.0.2 issue. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. What can I do? Q: How can I see whichsites are using my identity data? The notification you get that verifies your identity is also displayed on any other running app. First, you need to have the Authenticator app installed on your mobile device. What are the steps? The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. Then, select Settings and scroll down to the Notifications section. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Exact same problem here. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. Do you try to delete accounts on Microsoft If your work or school uses Azure AD accounts, they are able to turn off this feature. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. Googles online services are available with push notification authentication. did you restore from a backup of the accounts on it or go fully from scratch? Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. You can turn App Lock on or off on the Authenticator Settings page. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. Tap on Enable push notifications and youre all set! The problem persists. Q: How do I turn on password autofill in Authenticator on my phone? All of this could be fixed with a one time bypass for cloud! You want importance sent to "URGENT: Make sound and pop on screen". A: We're always working on new features, bug fixes, and performance improvements. It works for me. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." Q: What ifAutofillis not available for me in Settings? A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. May 31, 2022 . Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - Check for notifications doesn't change the situation: no notification queued. Accessibility Service. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. SMS. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Why am I seeing this? TapRemove accountto remove the account from the app. To remove an account from your old phone, open Microsoft Authenticator on it. After that, you should start receiving push notifications from the Authenticator app. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. The only thing I see working on the Android app is the countdown random number Can you get notifications from other apps? For other accounts, youll see a six or eight digit number in theAccountspage of the app. This will remove passwords and other autofill data from the device. I had to go into the advanced set up to be able to change it back. This affects both personal and work/school accounts. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. Youll then be able to use those if you experience any issues when trying to recover your accounts. In such case we would suggest you to uninstall and reinstall the app once and check. View network connections. You don't need Microsoft Account. Authentication app is not working correctly. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. To open the app, you must enter your username and password. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? The thing you know is your password. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. By submitting your email, you agree to the Terms of Use and Privacy Policy. We found that theres no way to export all your accounts, and then import them onto a new phone. You can try to resolve your network connections through your phone settings. This data allows our engineers to improve the app in ways that are important to you. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. Then sign on with recovery account to do the restore. There are only 2 choices provided. There is no help available anywhere, and there seems to be no way to "reset" this security information. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Dec 14 2021 This permission is required for sending notifications. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. This article answers common questions about the Microsoft Authenticator app. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. This is causing issues when users need to re set up the account in the Authenticator app. Q: Will my users work or school account password get automatically synced? but the amazing thing is they can reach other web-pages like google or Yahoo. What can I do? I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Q: Is registering a device agreeing to give the company or service access to my device? Q: Why does the app request so many permissions? Microsoft Authenticator will display a message if you need to do this. Once the app generates a code, you will be able to log in to your account with it. 01:13 PM A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. You'll use these codes as single-use password to verify that you are who you say you are. After you sign in with your username and password, you'll type in the verification code that's associated with that account. On iOS, Microsoft recommends allowing the app to access location always. A: When you open Authenticator, you'll see your added accounts as tiles. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Also, my MS Authenticator does not receive any notifications. My phone have been stolen, I had work account logged in there. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. Fortunately, Microsoft Authenticator provides a backup and recovery option. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. Contact your admin to fix this issue (uniqueness validation). What should I do? Prevent phone from sleeping. Any help would be great here also. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. I have been trying to log in to my Microsoft account on my new laptop. Control vibration. If the date and time is wrong, or out of sync, the code won't work. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Dont allow: If you select this option, youll be blocked from accessing the resource. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. Q: Why does the number next to the code keep counting down? If you have an Android device, the ID.me Authenticator app is the best option. Whenever I try to enter a MS service (e.g. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Password autofill won't sync work or school account password for your users. Q: How are my passwords protected by the Authenticator app? Check if your devices get notifications when the app is open or closed. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. CSP Partner security requirements where this community is meant for. Yes, multiple times. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app.
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