How do I ship my product back for a return? While successful in keeping its team intact, the move received mixed reviews from its online community. Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. For purchases made online, you can return your purchases online and in store. Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. (Google Maps) Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses . The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. Aritzia's strong financial position, with $274 million of liquidity in place at the end of the third quarter, enables it to weather further uncertainty while continuing to take advantage of unparalleled opportunities. So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. More information about coronavirus waivers and flexibilities is available on . So anything you buy, like the Returns are free within the US when signed into your Aritzia account. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com Opinions expressed by Forbes Contributors are their own. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. Services Minister Bill Shorten has urged anyone who has run out of sick leave to apply - not just casual workers who aren't typically entitled to sick leave. When will I get my order? In addition, one of our board committees oversees governance and diversity, which includes consideration for female representation both on our board and in senior management positions. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Republication or distribution of this content is Online purchases can be exchanged in store. All Warm wishes and happy holidays to you and yours. Aritzia Community Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. Text HELP for help or STOP to opt out. The Company designs apparel and accessories for its collection of exclusive brands. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. We are not able to offer exchanges online. Wong explains the growth of Aritzias e-commerce: Upon the closure of our boutiques, we took immediate action to drive e-commerce revenue, adjusting our product, marketing and operational strategies appropriately. To you, our loyal clients, thank you for your continued support and trust. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. CEO & Founder. Wong declined to share any specific benchmark goals for achieving greater BIPOC representation in its corporate structure at this time. The Canada-based retailer saw outstanding client response to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. So in an effort to make things easier for you, weve compiled all the facts in one place. Also on the topic of representation, Aritzia has faced criticism in the past for not offering a wide breadth of sizes. Artizia survived during the COVID-19 pandemic by shifting to a far more intensive digital selling strategy. The easy-to-wear, easy-to-wash clothing included in the set is meant to help healthcare workers transition pre- and post-shift, keeping sanitary standards in mind. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. What health and safety measures have you implemented? Shop Now. Aritzia is a vertically integrated, innovative design house of fashion brands. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. For more information on Afterpay, please see our Afterpay FAQ. On this page youll find store info, shipping info, and all the As to your most pressing Qs. To our frontline COVID-19 healthcare heroes, thank you for your fearless service. Star Newspapers Limited and/or its licensors. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS It wasnt easy seeing all our boutiques closed and the corresponding decline in our revenues and our profitability, said CEO Brian Hill during a conference call with analysts Thursday after the company released its first-quarter financial results. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Aritzia started a phased reopening of stores on May 7. In reaction to the earnings, one retail analyst said the retailer is firing on all cylinders.. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. We look forward to the day we can open our boutiques to you once again. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. VANCOUVER, March 16, 2020 /CNW/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its . Were extending our Returns & Exchanges policy. Subsequent instalments to Afterpay may be required. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. Covid-infected workers forced to isolate at home without sick leave will again be able to claim up to $750 in pandemic pay from this week. I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? It beat expectations as it reported a net loss of $26.5 million for the first quarter ended May 31, down from a net income of $16.2 million in the same quarter last year, which ended June 2, 2019. The company said it would be offering free shipping and free returns on online orders in the meantime. cozy fleece perfect hi-rise 3" sweatshort. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said. (To date, Aritzia boasts ten signature brands ranging in demographic and price point, including TNA, Babaton and Wilfred.). Hey! Aritzia is also in a good position thanks to e-commerce growth to expand its product lines by offering different sizes, lengths and colours; as well as new categories, such as swim, intimates, bags, shoes and beauty, he said. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Aritzia is expanding its donations. If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. Aritzia marketing calls and texts may use an automatic telephone dialing system. As much as real estate is a priority for Aritzia, the brands digital footprint is also a critical part of its strategy. Your Aritzia. In an email to CTV News, the company's senior director of communications said the . May 5, 2020 On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic. After 30 days, we will no longer accept returns. VANCOUVER, March 16, 2020 /PRNewswire/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands . You are a vital part of our community, now and forever. Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. Aritzia will provide an. Aritzia is a vertically integrated, innovative design house of fashion brands. Dates will be confirmed at a later time. We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. It was really important for us not to layoff or furlough anyone. Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Were committed to being both responsive and responsible and navigating these times with everyones safety in mind. Aritzia is making an initial donation of Community Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. Interested? Right now, size 18 is no longer in stock for any Babaton items on its site the smallest listed for this line are a 12 and a 2X. New launches for Aritzia this year include swim, Aritzia fans, which include A-list celebrities. Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). Hours are as follows: Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. That compares with it generating $226.2 million in e . The Company designs apparel and accessories for its collection of exclusive brands. ), Architectural and interior photography of Aritzia Super World NYC. When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." This report by The Canadian Press was first published July 9, 2020. Financial Assistance for Food, Housing, and Bills. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11 The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. Net revenue increased by about. "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". All sale and discounted items bought in store are final sale. When Brian Hill opened the first standalone boutique in 1984, the idea was simple: offer beautiful clothes in aspirational spaces with exceptional service. To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. "When we made the decision to close our stores in. You may opt-out by. See, Click to View our Accessibility Statement. Aritzia stock is trading at the next 12-month price-to-earnings multiple of 20.4, which is lower than its historical average of about 25.8, offering a good entry point. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Don't worry, you can unsubscribe from our mailing list at any time. By working with organizations that have expertise in nonwhite representation, mending singed relations with Black consumers and radically pivoting its internal treatment of Black employees, the brand has the opportunity to grow authentically, so long as it is willing to change. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. The Aritzia Refund policy is similarly strict . If you checked out while signed into your Aritzia account, no postage fee will be deducted. Were committed to being both responsive and responsible as we move forward with everyones safety in mind. To our people, Im incredibly proud of all of your hard work, commitment and flexible endurance. The Community Care program is an extension of Aritzias overall commitment to organizations that help women and girls succeed at work and in life. In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card. Our boutiques are officially reopening. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. Follow the steps below to complete online returns for online purchases. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Brian Hill As for what customers can expect, Hill confirmed that a continued focus on Everyday Luxury will be paramount. While our stores are reopening, we recommend returning your order and placing a new order online. Lets continue to take care of each other. Now, with scores of well-followed influencers wearing sizes 14 and above, the ability to represent this demographic through at-home shoots is entirely possible. Are your stores open? Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. We appreciate your patience during this time. Once signed into your account, access your. In total, Aritzia has 106 stores, with 38 boutiques in the U.S. and 68 boutiques in Canada. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. "Well take those learnings into account as we move forward." We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. . I write about retail, fashion and beauty. We are the place to shop right now in the United States, Hill noted. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. The adjusted net loss was $24.9 million or 23 cents per diluted share compared with net income of $18.5 million or 17 cents per share rrmfor the first quarter the previous year. Net revenue increased by about 63%, or $175 million, to $453 million, up 70%, or $186 million, from two years ago. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. Even with these difficulties, Canadian apparel brand Aritzia thrived during COVID-19, seemingly becoming an exception to the rule. VANCOUVER, B.C. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. Free shipping & free returns on all orders, all the time. While this has certainly been a difficult period, it has also been a period of learning and in creating opportunities that werent there for us previous to the pandemic.. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. Today, Aritzia is a leader in the retail industry with a world-class team, a loyal community and an exciting future ahead of it. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity . Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. Aritzia Exchange Policy. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. Friends and Family passes to Aritzia Warehouse Sale selling for $40 online Many Metro Vancouverites have been waiting for their chance to grab Wilfred, TNA, Babaton, and Sunday Best items at a 50 to 90% discount. Jennifer Wong, President and COO of Aritzia, Photo Credit: Evaan - https://evaan.com. The retailer says it . We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, were extremely grateful for our fearless frontline workers. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. In sum, they areexecuting extremely well across every key element and have been able to meet the customer where she wanted and expected to be, in this Covid marketplace.. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. All Rights Reserved. Return Processing Times. Aritzia The Canada-based retailer saw "outstanding client response" to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. Audience Relations, CBC P.O. Newspapers Limited, 8 Spadina Avenue, 10th Floor, Toronto, ON M5V 0S8. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. Don't worry, you can unsubscribe from our mailing list at any time. For more details about our return and exchange policy, see. To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. "We couriered the clothes to our models to photograph at home, and we were very pleased with the results," says Brian Hill, Chief Executive Officer of Aritzia, tells TZR. As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. I have an order outstanding. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. At this time, Aritzia is not working with organizations like the the Black In Fashion Council or EveryStylishGirl's Career Advancement Directory, but they are working with external D&I experts, as well as making a contribution to the NAACP and Black Lives Matter. When search suggestions are available use up and down arrows to review and enter to select. 2023 Vox Media, LLC. Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. Starting May 11, Aritzia Community Sponsor Packages will be available for registration on Aritzia.com. Thank you for supporting us, so we can support our people. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. "Like most companies, when the virus hit, our goal was to make every effort possible to keep our people employed so that we could continue to serve our customers." Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. FRIDAY, JUNE 19 - A Letter to Our Community, ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. |, Don't worry, you can opt out any time. This depends on what stage of the order process your purchase is at. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Here's what to expect when visiting our boutiques. Key trends are edited and a curated collection of women's brands, many of which are exclusive to Aritzia, evolve each season. If you return items purchased via PayPal in store, well exchange them or issue you merchandise credit. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. As POPSUGAR editors, we independently select and write about stuff we love and think you'll like too. Sale items marked with a discount of 50% or greater are final sale.