The Scam Email. text-decoration: underline !important; My family of 4 saves $8,000 a year on flights around the U.S., Caribbean and Europe, following my process and allowing us to explore amazing destinations like the National Parks, Disney, Italy, Ireland and the Rocky Mountains. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { American Airlines Warns of Fraudulent or phishing emails } An email saying Congrats! and claiming youve received some sort of Southwest Airline [sic] reward is legitimate. Make sure youve unsubscribed by clicking on the unsubscribe link at the bottom of the email or log in to your Rapid Rewards account and update your Communication Preferences. } On Aug. 12, 2022, we reviewed a phishing scam that was sent as an email in which scammers pretended to be offering a "reward" from Southwest Airlines. I did want to let you know that I do not work with Southwest. div.footer div.flex-placement a:hover { Notify me about the newest scams every week. If you, signed up under multiple email addresses, you. height: 1px; External site which may or may not meet accessibility guidelines. Scammers hide malware in these email links or attachments. width:556px !important The web-links or attachments in the messages of that e-mail scam, if clicked or opened, reportedly resulted in malware getting installed onto the end-users' PCs. I had received the offer as well (and signed up although time may be scarce) - you can verify that this is a legitimate site by going to the "ways to earn points" section on Southwest.com and taking surveys will be listed there as well for those that didn't get the targeted email. Scam of the day - August 23, 2019 - Airline Phishing Emails unsubscribed by clicking on the unsubscribe link at the bottom of the email, r log in to your Rapid Rewards account and update your Communication Preferences. Now, I am told by Customer Relations Reps Vi and Leader Taylor that my miles have been canceled because I did not use them quick enough. New York, NY 10018. I can provide SW with a death certificate of my mothers death should you need False Claims: Many phishing emails make false claims about the status of your account and ask you to update or validate your account by clicking on an embedded link in the email. Download One Report Be sure to also check out the Southwest Airlines Diversity, Equity, & Inclusion (DEI) Report, a companion piece to the One Report. The subject line read, "RE: __Link, Submitting this form below will send a message to your email with a link to change your password. The email address in the message showed, [emailprotected] via nam10-bn7-obe.outbound.protection.outlook.com. This was not an official Southwest Airlines email address. position: absolute; Thanks - for the replay and comment on my RR#. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form below. How to Contact Southwest Airlines by Email, Phone and More I lost my baggage August 2020 it had a lot of baggage of personal value to me, including my first mothers day present. Therefore, according to security officials, anyone getting the aforementioned kinds of e-mails must delete them right away and do nothing else whatsoever with them. When you click, they can gain access to your computer and steal your sensitive personal information. Before clicking, place your mouse over links to discover the actual endpoint. How often will I receive email from Southwest? .facebook-share-button-command--button { font: italic normal 11px/1 Arial; Phishing is when a criminal sends an email impersonating a reputed company, and solicits confidential information like passwords, and credit card details. /* Fare chart comparison flyby */ Your e-mail address will be used to confirm your account. Come stay with us for the ultimate Airbnb experience. An email saying "Congrats!" #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} font: italic normal 11px/1 Arial; Some scam emails even contain convincing details like the line: "If you are experiencing difficulty viewing this message, click here." Go to Travel Gal and CardRatings may receive a commission from card issuers. Need to get in touch with Southwest Airlines? HI Mark, Sorry to hear your flight was cancelled. Learn how your comment data is processed. Don't knowingly lie about anyone 0-800-012-1917 (En espaol), Calling from Dominican Republic Yes. Promotional Companion Pass valid through 2/28/2024. Sure enough, it's a phishing scam! html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } */ You're trying to make a change for just one Passenger on your reservation You're getting an error online More phone numbers Before & during your trip After your trip Email us When should I email? After visit [compromised website] to validate your entry. I flew Southwest on every round trip flight earning RR 36,000 plus miles. We have a proud history of creating an integrated corporate citizenship report. The email address in the message showed, "support@1785962.qaiecg5.com via nam10-bn7-obe.outbound.protection.outlook.com." This was not an official Southwest Airlines email address. Youve received a Southwest Airline reward You have been accepted! Meanwhile, the body of the email claimed, Youve received an [sic] Southwest Airline reward.. My name is Lyn Mettler and I show families how to fly free so they can make more priceless travel memories before their kids leave home. 1-800-445-5764, Public Relations & Media Relations If you want to be the first to find out the most notorious scams every week, feel free to subscribe to the Scam Detector newsletter here. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { Robert Frisch Today my flight (see conf. You will then get a form to fill out with your issue. display: inline-block; Dont trust it. You've received a Southwest Airline reward You have been accepted!" For problems with the Rapid Rewards Shopping Portal, visit the portal and then scroll down to the bottom and select Contact Us. content: "(That money is all yours. position: absolute; } left: 482px !important; text-decoration:underline; Annual Reports Integrated Citizenship Reports Proxy Statements Southwest Airlines - Connect With Us Companies like rental car agencies, hotels, credit cards, and consumer surveys often use Southwest points as a bonus or reward for their customers. height: 6px; 1995 - 2023 by Snopes Media Group Inc. Privacy Policy Do Not Sell My Personal Information. Some may also include a false sense of urgency . Their assertion also receives the support of different prominent security experts worldwide. I don't blame you for being irritated. right: 185px !important; text-decoration:underline; 1. If youre signed up under multiple email addresses, youll need to repeat these steps for each email address. 209 West 38th Street. Welcome to the Community! Learn more about flight credits, We understand plans change.We never charges fees to change or cancel your flights. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { So did scam e-mails target many airline carriers in 2008, asserting that the latter charged the credit card of the recipient in purchases of flight tickets. left: 277px !important; width: 273px; Note: Delta Air Lines and Southwest Airlines Company are BBB Accredited Businesses. Please advise how I get the miles transferred to my account. } If you have a Facebook account, this can be a fast and easy way to get the answers you are looking for! [data-class="swa-g-screen-reader-only"] { Dallas, Texas 75235. height: 1px; If your flight is canceled and you are standing in an airport frantically searching on your phone, you can easily be fooled by these scam sites. padding-top: 5px; On June 18, 2021 I was given Case #24992291 when I explained that my husband passed away & I requested a refund of his non-refundable fare. You will want to go to Southwest.com and click on Contact Us to reach out to them directly. Thank you. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Fighting fraud in the airline industry - Ravelin 03-30-2018 text-decoration: underline !important; .facebook-share-button-command--button { The Report Phishing add-in provides the option to report only phishing messages. color: #636363; Tell your financial institution as soon as possible so they can put a hold on your account and prevent further charges against it. 1-800-I-FLY-SWA (1-800-435-9792) Phishing emails look like alerts from airlines. margin: -1px; .air-check-in-edit-contact-information-banner--link { I have since rescheduled, but its caused me to miss some important doings in Orlando, Fla as a result. Join my Families Fly Free program to learn my simple process so you can start making more priceless travel memories before your kids leave home. color: #636363; 10:36 AM There is information in the previous heading. No racism, sexism or any sort of -ism } 1-800-VAMONOS (1-800-826-6667) (En espaol), Calling from Aruba More information on how to change or cancel your flight, Good news - your first two bags fly free on Southwest (weight and size restrictions apply). n Go to the source. Whether you'd like to share kudos from your last flight with us or tell us if there is something we could do better, please drop us a line and let us know. bottom: 200px; Bizzle's BBQ fills niche with wood-smoked fare, WV businesswomen see company gain national recognition, Lovely a good-looking player for South Point, South Gallia girls make history on basketball court, Nonstop air service from Charleston to Orlando, Myrtle Beach to end in May, Boys basketball sectional semifinals: Midland makes it 'one of those games', Photos: At Last! report southwest airlines phishing email - boomermna.com