You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Clunky unhelpful booking site for Mary Poppins Melbourne. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. There is no customer service centre you can call, just an automated voice call telling you to email. Ticketek routinely mismanages ticket processing which should be simple. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. It's about $1500 and I have no idea what to do next. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. How totally useless. They agreed I shoudl get a refund, then asked for my account details for the refund. Anyone has experience getting refunds from them or have advice on what I should do here? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Like. i spent 2 hours online and still didn't manage to secure tickets. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Pleased to meet you, won't you guess my name? Their customer service to follow up and right the problems is poor. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Press question mark to learn the rest of the keyboard shortcuts. To read more about Covid-19 please visit our dedicated page here. are the business owner or registered Director, or a member of. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. She made time to help & sort out the transfer of tickets to this area. to then often have to go to their desk at the venue to follow up the issues. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Immediate household persons living together at the same permanent address. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Wife tested positive on 13th. Ticketek Marketplace - Buy and Sell Tickets Where you cannot provide evidence that the person affected is within the. Scalping 18. Please also read the General Conditions of Refund. But the thing is, they didn't. NEVER NEVER again. Attend participate in, take part in, use, or be present at. A police report confirming details of the theft. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ticketek Marketplace The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. I have now been trying for a refund for 6 months. What can I do if my tickets are lost, damaged or stolen? Ive forgotten my password/My password has expired. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. There is not one good review about this dodgy company. A copy of a notice from the examination body, school, college, university confirming the change of date. In event of a Refund Application the English language version shall be the basis of settlement. Sell tickets directly from your Ticketek Account. Ticketmaster Resale | ProductReview.com.au Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Travel insurance and COVID-19: what you need to know. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Safe, Fast and Verified Send them an inquiry many times and they are not answering! Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Adverse weather with no Government Agency warnings not to travel. Simply do not try to contact them in any way shape or form.Worst customer service. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Released a technology that is fully flawed just like the rest of the governing bodies around the world. Might be worth looking into? I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Please also read the General Conditions of Refund. An incident number or report from the Police or relevant traffic authority. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Ticketek Marketplace - Buy and Sell Tickets Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Sell tickets directly from your Ticketek Account. Any translation of this document from English is for assistance and information only. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand We use dedicated people and clever technology to safeguard our platform. Can I purchase multiple orders in one transaction? :(, tails, they sent an email saying they has processed the refund. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. If there is a financial failure of any Transport provider. Create an account to follow your favorite communities and start taking part in conversations. Safe, Fast and Verified After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Tixel is a safe ticket marketplace to trade tickets from Ticketek. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Abhorrently bad process for handling refunds and rescheduling due to illness. No way to recover tickets. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Years ago I did a few days temping at Tiketek. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Ticketek Australia | ProductReview.com.au We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) I received an error message after purchasing tickets. If enough people do it they'll be investigated. IMPORTANT Any translation of this document from English is for assistance and information only. No reply emails or any form of communication. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Any reason for refund must not be foreseeable at the time. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. They gave me specific number to call to move tickets. I have contacted your Customer Service team but have not received a response. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. So thanks very much! Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Attendance at business meetings and business travel. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Was given tickets for Ed Sheeran concert as a gift. I am trying to buy tickets but it says unable to lock the ticket. Just fake a doctors note, cant imagine they review them too carefully. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Once got a response to an email because I didnt purchase the ticket wont gi. Hands down. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. We/Us/Our We are the Booking agent with whom You made the Booking. Finally got an answer from them when I contacted fair trading to help. I want an refund, yet there is no way I can get it. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Sell tickets directly from your Ticketek Account. I got tickets to a concert from ticketek that got cancelled of covid. Voluntary relocation or where you are changing employer for a new role. This is not an insurance policy. All Theatres and productions and sporting events should seek alternative partners. Times are approx. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Confirmation of failure or disruption of the public transport. Conditions that are unpredictable and the event is more than two months in the future. I have now been trying for a refund for 6 months. Youmade an unsuccessful request for annual leave for the date of theBooking. Then I looked on Trustpilot at their reviews and really started to worry! I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. It's the result of a monopoly. You can do anything you want if you're the only game in town.
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